Frequently Asked Questions

 

General

 

I am trying to locate my nearest Bed Bath N' Table store. How can I find the location of your stores?

Will I receive a catalogue from Bed Bath N' Table in the mail?

Does your website have a WISH LIST and how does it work?

Does Bed Bath N' Table offer a gift registry service?

Where can I view any job opportunities that Bed Bath N' Table may have?

Does Bed Bath N' Table offer a gift wrapping service online?

I seem to be having technical issues on your website. Can someone help me?

 

Orders

 

How do I know that my order placed online has been received?

Can I follow the progress of my order placed online?

Can you please tell me the different payment options you have available online?

When I submit my credit card information online, how do I know that it is secure?

I am trying to purchase an item online however it appears to be sold out, is it available in store?

How do I get a product that is 'In store only'?

Are the prices on your website the same as prices in your stores?

I have placed an order online. Can I pick it up at my nearest store or your distribution centre?

I have placed an order online. Can I modify or cancel this if it has not yet shipped?

Can I lay-by my order?

 

Deliveries & Returns

 

What is Bed Bath N' Table's refund & returns policy?

What shipping options do you have available?

What are the delivery times & costs for a order placed online?

My order has been shipped, how do I track it?

I would like to order from your website however I live overseas. Do you ship internationally?

I have received my order but something is not right?

 

Products

 

I need some more information on an item before I purchase it. Can I speak to someone about this?

I’ve seen something in store, but I cannot find it online. Why is this?

What is the best way to care for my new towels purchased?

How do I care for my new bed linen that I have purchased?

Can you offer advice to me on which quilt is best to buy?

If a product is sold out Online, is it still available in store?

 

 

Bed Bath N’ Table Rewards

 

I was previously a Homestyle member; will I need to sign up again?

What is Bed Bath N’ Table Rewards?

Is there a joining fee?

How do I become a Bed Bath N' Table Rewards Member?

Will I receive a membership card?

How do I access my Rewards benefits?

What special VIP offers and events can I expect to receive?

How do I know what Rewards offers are available to me?

How long do I have to return my purchases?

I have signed up to receive your email newsletter (online, bottom of the website). Does this mean that I am a Bed Bath N’ Table Rewards Member?

I am currently subscribed to the mailing list and receive emails from Bed Bath N' Table. Should I use my same email address to become a Rewards Member?

I have forgotten my password. How do I reset it?

How do I change my personal details registered with Bed Bath N’ Table Rewards?

I don’t have an email address. Can I still sign up to become a Rewards Member?

Can I see my purchase history online?

Can I have my receipt emailed to me?

Can I access product wish lists?

I have two Rewards memberships; can I consolidate them into one membership?

Can my family members use my account?

Can I add a previous purchase to my account after the transaction has occurred?

I’m unsure if I am a Rewards member, is there a way I can check this?

Can I use my rewards account at all stores including clearance stores?

 

Gift Cards

 

I would like to purchase a gift card online. Can I do this?

I have been given a gift card. How long do I have until it expires?

I have misplaced my gift card. Can I replace it for another one?

 

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General

 

I am trying to locate my nearest Bed Bath N' Table store. How can I find the location of your stores?

Please click through to our 'STORE LOCATOR' tab found at the top of our websites or simply click here to locateyour nearest store. 

 

Will I receive a catalogue from Bed Bath N' Table in the mail?

Our website is our new catalogue! By signing up to receive our emails you will be first to know about our latest product news, sales and advice. We no longer send catalogues direct to customers via post however we do circulate them as inserts with in major newspapers throughout the year.   Going forward, all our customer communications will be done via email, so we encourage you to sign up as a Home Style Member.

 

Does your website have a WISH LIST and how does it work?

Yes. You will need to register as a Home Style Member to gain access to the 'Wish List' function. If you are a Home Style Member, you will be able to select the 'Add to Wish list' button found on the product pages and this will create a list of your favourite items. You can then save the list for later, add directly to cart, print out and take in store, or share with friends & family. 

 

Does Bed Bath N' Table offer a gift registry service?

Yes, however this is currently only available in store. Please visit one of our friendly staff members to find out more information about this.

 

Where can I view any job opportunities that Bed Bath N' Table may have?

Our careers section is coming soon. Please check back with us as we would love to hear from you.

 

Does Bed Bath N' Table offer a gift wrapping service online?

Due to the high demand of online orders, we are afraid that we do not offer a gift wrapping service at this time.

 

I seem to be having technical issues on your website. Can someone help me?

We are sorry that you are experiencing technical issues at this time. Please contact our friendly Customer Service staff for assistance.

 

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Orders

 

How do I know that my order placed online has been received?

When you place an order online you will automatically receive an email confirming that it has been received. An email containing your Order's tracking ID will also be sent so you will be able to view the delivery progress of your order online. If you require further assistance please Contact Us.

 

Can I follow the progress of my order placed online?

Yes, by signing into your account online you can view the progress of past and current orders. Simply select the 'MY ORDERS' option on the left hand panel of your Account Dashboard.

 

Can you please tell me the different payment options you have available online?

The following payment methods are available for purchases made online - Paypal, Mastercard, Visa and Amex.

 

When I submit my credit card information online, how do I know that it is secure?

We understand the importance of keeping your personal information safe once it has been submitted online. To ensure that you feel comfortable at all times we have chosen Adyen to support our payment platform. For more details about this please read our Privacy Policy.

 

I am trying to purchase an item online however it appears to be sold out, is it available in store?

If an item is 'Out of Stock' online then it is likely to have limited availability in store at this time. The item may be coming back into stock soon. You may want to contact your nearest store to find out if they still have stock available.

 

How do I get a product that is 'In store only'?

If an item is 'In store only', the product has now sold out in our warehouse and the remaining stock may be available in our stores.  You may want to contact your nearest store to find out if they still have stock available.

 

Are the prices on your website the same as prices in your stores?

Yes. The prices displayed are in $AUD and are the same whether purchased in store or online. The only exception to this is if we run an online only promotion, which will be clearly stated.

 

I have placed an order online. Can I pick it up at my nearest store or your distribution centre?

We do not currently offer a pick up service. Your order will be sent to the mailing address you select during the checkout process.

 

I have placed an order online. Can I modify or cancel this if it has not yet shipped?

Unfortunately once your order has been placed we are unable to modify it. You can return or exchange items once you have received them. For more information please go to our Delivery & Returns

 

Can I lay-by my order?

Yes we offer Lay-by, however this service is only available in store. To find out more, please visit your nearest store where our friendly staff will be waiting to help you. Please note that Lay-by may not be available in all stores due to storage restrictions.

 

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Deliveries & Returns

 

What is Bed Bath N' Table's refund & returns policy?

Bed Bath N’ Table offer online customers the ability to return items purchased online to any physical store, directly to the warehouse and through communications with Customer Service. Items that are unused in original condition and packaging may be returned upon presentation of original invoice within 14 days of date delivery received.

Faulty items may be returned for a refund or exchange upon presentation of original invoice.  For return of faulty items via post please contact Customer Service who may issue you a reply paid authorisation to return the item free of charge.

Visit our Delivery & Returns page for more information.

 

What shipping options do you have available?

All deliveries are made with Registered Australia Post and will require a signature. Eligible postcodes are outlined by Australia Post and can be viewed here

 

What are the delivery times & costs for an order placed online?

All purchases are generally dispatched within 4 business days. We aim to deliver you order within the following timeframes:

4 - 10 business days Australia wide for capital cities and suburbs, and most regional areas
10 - 14 business days for regional Western Australia, Queensland and Northern Territory.

For purchases under $150 you will incur a Flat Rate shipping fee of $15

You will be notified of the shipping cost as you complete the checkout process. When your order is dispatched you will receive an email containing the Australia Post ID to track the expected date of delivery.

 

My order has been shipped, how do I track it?

The Shipping confirmation email contains the Australia Post ID to track the status of your delivery. Visit the AusPost tracking page and insert this ID to get the status of your delivery. 

 

I would like to order from your website however I live overseas. Do you ship internationally?

Unfortunately we do not ship outside of Australia at this time from our Australian website, www.bedbathNtable.com.au. We will keep you updated on this as soon as anything changes.

Should you wish to place an oder with a delivery address in New Zealand, please visit our New Zealand site, www.bedbathNtable.co.nz. Please note orders placed on the New Zealand website are charged in New Zealand dollars.

 

I have received my order but something is not right?

If the order you have received is not what you ordered then please contact Customer Service and we will urgently rectify the situation for you.

 

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Products

 

I need some more information on an item before I purchase it. Can I speak to someone about this?

Yes, we have very helpful staff with a wealth of knowledge on all our products available in store or over the phone. For your nearest store please check out the Store Locator. Alternatively you can email Customer Service and someone will reply with the information you require.

 

I've seen something in store, but I cannot find it online. Why is this?

Our online store offers a selection of products.  To explore our full range you may need to visit one of our stores. Please be aware that some ranges may vary from store to store. We strive to offer our full range online; however, some items may not be available or sell out due to high demand or may not be suitable for delivery. If you are having problems then please Contact Us.

 

What is the best way to care for my new towels purchased?

It is very important to read the care instructions provided on any item to ensure you get the most out of the purchase you have made. Each towel has its own care instruction label.

 

How do I care for my new bed linen that I have purchased?

To ensure you get the most out of the item purchased, it is very important that you read the care instruction label carefully as this will vary depending on the material & construction of the design. 

 

Can you offer advice to me on which quilt is best to buy?

Our friendly store staff are very knowledgeable on all our products and would love to help you make your decision on choosing a quilt. Visit the Store Locator to find your nearest store or alternatively you can view information on the Product Pages under the Designer Notes section to help you make an informed decision. 

 

If a product is sold out Online, is it still available in store?

Yes there is a good chance that a product may still be available in store even if it is 'In Store Only' online. Please visit your nearest store or Contact Us to help you find where it is available.

 

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Bed Bath N’ Table Rewards

I was previously a Homestyle member; will I need to sign up again?

Good news, we have already upgraded your membership to Bed Bath N’ Table Rewards. You will now have full access to all Rewards benefits using the same email and password details as before. If you have not received an email from us notifying you of your membership upgrade, please check your junk mail and add Bed Bath N’ Table to your contacts list.

What is Bed Bath N’ Table Rewards?

It’s our customer loyalty program which rewards customers for shopping with Bed Bath N’ Table. When you become a Bed Bath N’ Table Rewards member you will enjoy VIP access to the following exclusive benefits whenever you sign in using your email address online or in-store:

Guaranteed everyday savings of 15% off selected full price items. Selected items include:

  1. Sheets and sheet sets^;
  2. Quilts (duvets), pillows, mattress protectors and under blankets;
  3. Bath towels, bath sheets, hand towels, bath mats, face washers;

*Member discounts apply to selected full-priced items and are not available in conjunction with any other offer or promotion, unless otherwise specified.

^ Includes matching pillow cases that coordinate with sheets or sheet sets. Excludes quilt cover pillow cases that coordinate with quilt cover designs

-Access to VIP special offers

Members qualify to receive special offers that are valid only to members at certain times defined by Bed Bath N’ Table. Special offers are subject to further terms and conditions, the details of which will be available at the time of each offer and may vary from time to time

-Extended returns

Members can sleep easy knowing that you can return unused goods in original condition and packaging within 30 days of the date of purchase. Our regular returns policy is within 14 days of purchase. Check our returns policy for full terms and conditions

- Digital receipts

Access digital receipts for any in-store purchases.

There are many benefits to digital receipts including:

  1. a) Never losing a receipt or having it fade;
  2. b) Speed up the returns process;
  3. c) Keep track of all your purchases electronically;

- Record of your purchase history

As you link purchases to your account you will be creating a record of your purchase history for all items purchased online. This is useful for repeat purchasing your favourite home living products. As a member you can view your online purchase history when you sign into your account online.

We are working towards having in-store purchases viewable online in the near future. When you visit a store a team member will be able to assist you with your online and in-store purchase history.

- Quick and easy checkout online

As a member your address details will be automatically populated at checkout whenever you are logged into your account, making the checkout process quick and easy on any device

- Product wish lists

As a member you can enjoy the convenience of accessing product wish lists on any device. Just sign into your account for wish lists to become available

- The latest product news delivered to your inbox

As a Rewards member you are opting in to receive emails to keep you informed of special member offers and events including the latest product news and public sales. To stop receiving communications from Bed Bath N' Table, you can opt out at any time by logging into your account or after receiving an email communication

Click here to join now for free. Your home deserves a reward!

Is there a joining fee?

There are no fees. Bed Bath N’ Table Rewards is free and easy to join.

How do I become a Bed Bath N' Table Rewards Member?

It's easy. Simply select the 'REGISTER' link at the top of our home page or click here to join. Sign up involves providing us with your name, email address and setting a password. You can also join in-store with one of our team members.

Will I receive a membership card?

No. Your unique email address is the primary identifier used for identification purposes when you shop in-store or online (there is no membership card).

How do I access my Rewards benefits?

To receive Bed Bath N’ Table Rewards benefits all transactions must be linked to a valid Bed Bath N’ Table Rewards member account requiring an email address.

When shopping online, members must sign in for member discounts to automatically apply at checkout on any applicable full priced items or special offers. When shopping in store, the discount will be applied at point of sale

What special VIP offers and events can I expect to receive?

As a member you qualify to receive special offers from time to time that are exclusively available to Bed Bath N’ Table Rewards members.

Special Rewards offers may include but are not limited to:

  • - 20% off full priced items storewide;
  • - VIP shopping events;
  • - Early access to promotions;
  • - Exclusive personalised offers based on your individual member profile

How do I know what Rewards offers are available to me?

If you have opted in to receive email communications you will receive updates on the latest offers in addition to your guaranteed 15% off eligible full priced items. You can also check our Rewards members page online for all the latest Rewards at bedbathntable.com.au/rewards-offers

How long do I have to return my purchases?

Members can sleep easy knowing that you can return unused goods in original condition and packaging within 30 days of the date of purchase. Our regular returns policy is within 14 days of purchase. Check our returns policy for full terms and conditions

I have signed up to receive your email newsletter (online, bottom of the website). Does this mean that I am a Bed Bath N’ Table Rewards Member?

No. Subscribing to receive our newsletter means that you have subscribed to hear about our latest product news and sales available to the general public. You will not receive private member sales and other Rewards benefits. As a subscriber you only provide us with your email address (bottom of our website). To become a Rewards Member you will need to create an account by providing your name, password and email address. You can do this by visiting our Register page to create a Rewards account.

I am currently subscribed to the mailing list and receive emails from Bed Bath N' Table. Should I use my same email address to become a Rewards Member?

Yes. You can use whatever email address you prefer. Don't worry, if you use your same address to become a Rewards Member we will make sure that you don't receive multiple emails from us.

I have forgotten my password. How do I reset it?

Don't worry! If you have forgotten your password go to SIGN IN at the top of our website and click Forgot Your Password. You will then be sent an email instructing you how to reset a new one. Alternatively follow this link to reset your password.

How do I change my personal details registered with Bed Bath N’ Table Rewards?

Simply sign into your account and 'Edit' details from the Account dashboard. Once you have done so, make sure you press save and any changes will automatically update in our system.

I don’t have an email address. Can I still sign up to become a Rewards Member?

No, each Rewards member must maintain a valid email address with Bed Bath N’ Table to join and receive member benefits and email notifications. Your email address is the primary identifier used for identification purposes when you shop in-store or online (there is no membership card).

Can I see my purchase history online?

Yes, as a member you will be able to access your online purchase history when you sign in to your account online. At this stage you can only view items that have been purchased online. We are working towards having in-store purchases viewable online in the near future. When you visit a store a team member will be able to see your online and in-store purchase history.

Please be sure to sign in for every purchase so that items can be linked to your account both online and in-store. Please note we are unable to link any sales to your account after the purchase has been made.

Can I have my receipt emailed to me?

Digital receipts are coming soon. As a member you will be able to choose to have an electronic version of your receipt emailed to you whenever you shop in-store. There are many benefits to having digital receipts including;

    1. a) Never lose a receipt or have it fade;
    2. b) Speed up the returns process;
    3. c) Keep track of all your purchases electronically

Can I access product wish lists?

Yes. As a member you have access to product wish lists. Simply sign into your account for wish lists to become available. You can then enjoy the convenience of viewing your wishlist at any time on any device.

I have two Rewards memberships; can I consolidate them into one membership?

Unfortunately you will not be able to consolidate two separate accounts. One account will need to be closed. Simply let a team member know when you are shopping in-store which email address you would like to continue with. Alternatively you can contact customerservice@bedbathntable.com.au

Can my family members use my account?

Absolutely! Your account can be used by your family members; they will just need to know the correct email address in order to link this to your account. For online orders they will need to have access your account.

Can I add a previous purchase to my account after the transaction has occurred?

No. Once a transaction has already taken place we are unable to add a previous transaction to your Rewards account. It is important to make sure that purchases are linked to your account at time of purchase.

I’m unsure if I am a Rewards member, is there a way I can check this?

If you try to sign up again using your same email address you will receive a pop-up message advising you that an account already exists for that email address. Alternatively you can use the ‘forgot password’ function using your likely email address. If you already have an account you will receive an email asking you to reset your password.

You can also contact our customer service team and they can let you know if you have Rewards account customerservice@bedbathntable.com.au.

Can I use my rewards account at all stores including clearance stores?

Yes! When you link sales to your Rewards account in-store or online you will receive exclusive Rewards discounts on eligible full priced items and be able to access special member offers.

 

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Gift Cards

 

I would like to purchase a gift card online. Can I do this?

At this time gift cards are only available to purchase and redeem in store. We will endeavour to have these for purchase and use online shortly.

 

I have been given a gift card. How long do I have until it expires?

Gift cards are valid for 12 months from the date of purchase.

 

I have misplaced my gift card. Can I replace it for another one?

Gift Cards are like cash and must be treated as such. Bed Bath N’ Table cannot be responsible for any lost or stolen gift cards once they have been given to a customer. Please ensure you keep this in a safe place.

 

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