DELIVERY

CHRISTMAS AND NEW YEAR DELIVERY

All Orders New Zealand wide* placed up until 12pm NZST on the 8th December 2017 we will endevour to deliver in time for Christmas

Orders placed after this  date  cannot be guaranteed delivery prior to Christmas due to PBT Courier’s  delivery timeframes.

Please allow up to an additional 5 business days to our usual delivery timeframes listed below to your Boxing Day and New Year’s Order to be delivered. This is on account of the Public holidays and PBT Courier’s delivery timetable during the holiday period. 

 

Our flat rate for shipping within New Zealand is $15.00 per Order .

There are NO additional charges. We will pay all the Customs and Import charges for deliveries to New Zealand.

Orders must be addressed to a residental or business street address. We do not deliver to PO Boxes.

All deliveries are made by PBT Couriers and will require a signature.

Your Order will usually arrive within the following time frames:

  • 5-10 business days for Auckland, Wellington, Christchurch and surrounding suburbs and regional areas;
  • 10-14 business days for outer regional areas.

Upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery.

Please note all prices and charges for Orders on the www.bedbathntable.co.nz  website are in $NZ.

Delivery to international addresses cannot be processed at this time.

Should you wish to place an order with a delivery address in Australia, please visit the Australian website. Please note orders placed on the Australian website are charged in Australian dollars.

RETURNS

Change of Mind

FREE In-Store Returns

Unused items purchased online can be returned free of charge to one of our stores nationwide within 14 days of the date your delivery has been received. Our Rewards members enjoy extended returns of up to 30 days from the date of purchase.

Items must be in original condition and packaging. Presentation of Invoice is required to process a return. In-store returns are processed immediately.

Visit our Store Locator to find a store near you.

Via Post

If there is no store near you, you can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in an original condition and packaging and include original invoice.  Our Rewards members enjoy extended returns of up to 30 days from the date of purchase.

To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Please address your returns to:

Bed Bath N’ Table Returns
T1
100 Ponsonby Road
Ponsonby
Auckland 1011

Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.

Faulty Items

On a rare occasion a manufacturing fault may occur. In this instance, we will process either an exchange or a full refund including postage charges. The choice is yours! Contact us as soon as you discover a fault, advising the order number, the faulty item's name and number and a description of the fault.

You can return a faulty item in one of our  stores nationwide or via post. Please contact our Customer Services to request a pre-paid authorisation and to arrange the return via PBT Couriers.

CANCELLING YOUR ORDER

Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.

You can return your order to us once you have received it.

EXCHANGE

You can exchange your online order free of charge in one of our stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. We do not currently offer exchanges via post.

For full Terms and Conditions of sales including Delivery and Returns click here

 

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