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Delivery & Returns

DELIVERY

We are pleased to offer FREE delivery for all purchases over $150.

For all purchases under $150 a flat rate delivery fee of $9.95 per order applies.

Estimated Delivery Times

To our valued New Zealand customers. Due to the reduction of flights there may be some delays in shipping products to New Zealand. We have scaled up our online facilities and are working hard to get your purchases to you as quickly as possible. Please be aware that there might be delays with some deliveries due to circumstances outside of our control and will keep you updated with transit times if and when they change. Thank you for your understanding.

Most orders received (outside special sales events) are dispatched from our warehouse on the next business day.

Our carrier, PBT Transport provides a delivery estimate (days after dispatch) of:

Delivery LocationMetroRegional
AUCKLAND, CHRISTCHURCH, WELLINGTON 5-8 business days 6-10 business  days
OUTER REGIONAL AREAS 10-14 business days

 

Upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery.

Please note all prices and charges for Orders on the www.bedbathntable.co.nz  website are in $NZ.

Delivery to international addresses cannot be processed at this time.

Should you wish to place an order with a delivery address in Australia, please visit the Australian website. Please note orders placed on the Australian website are charged in Australian dollars.

RETURNS

Change of Mind

FREE In-Store Returns

Due to the temporary closure of our stores in New Zealand we cannot currently honour free in-store returns during this period. If you would like to return an item purchased during the closure period we will honour all returns up to 14 days after our stores reopen. All other standard conditions apply.

Unused items purchased online can be returned free of charge to one of our stores nationwide within 14 days of the date your delivery has been received.

Items must be in original condition and packaging.

Presentation of Invoice is required to process a return. In-store returns are processed immediately.

Visit our Store Locator to find a store near you.

Via Post

If there is no store near you, you can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in an original condition and packaging and include original invoice.

To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Please address your returns to:

Bed Bath N’ Table Returns
T1
100 Ponsonby Road
Ponsonby
Auckland 1011

Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.

Faulty Items

On a rare occasion a manufacturing fault may occur. In this instance, we will process either an exchange or a full refund including postage charges. The choice is yours! Contact us as soon as you discover a fault, advising the order number, the faulty item's name and number and a description of the fault.

You can return a faulty item in one of our  stores nationwide or via post. Please contact our Customer Services to request a pre-paid authorisation and to arrange the return via PBT Couriers.

CANCELLING YOUR ORDER

Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.

You can return your order to us once you have received it.

EXCHANGE

You can exchange your online order free of charge in one of our stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. We do not currently offer exchanges via post.

For full Terms and Conditions of sales including Delivery and Returns click here