Delivery & Returns
We are pleased to offer FREE delivery for all purchases over $150.
For all purchases under $150 a flat rate delivery fee of $9.95 per order applies.
Our delivery partner is experiencing delays due to the unprecedented demand for online shopping and the reduction of flights between Australia and New Zealand. As a result, your order may arrive later than expected and your tracking information may not be scanned and updated in their system, even when your order is on its way.
Estimated Delivery Times
Please expect delays of up to 10 business days for dispatch from our warehouse and transit within the PBT Transport network.
Our carrier, PBT Transport provides a delivery estimate (days after dispatch) of:
|AUCKLAND, CHRISTCHURCH, WELLINGTON||5-8 business days||6-10 business days|
|OUTER REGIONAL AREAS||10-14 business days|
Upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery. Order status can also be tracked using Track your order
Please note all prices and charges for Orders on the www.bedbathntable.co.nz website are in $NZ.
Delivery to international addresses cannot be processed at this time.
Should you wish to place an order with a delivery address in Australia, please visit the Australian website. Please note orders placed on the Australian website are charged in Australian dollars.
Change of Mind
FREE In-Store Returns
Unused items purchased online can be returned free of charge to one of our stores nationwide within 14 days of the date your delivery has been received.
Items must be in original condition and packaging.
Presentation of Invoice is required to process a return. In-store returns are processed immediately.
Visit our Store Locator to find a store near you.
If there is no store near you, you can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in an original condition and packaging and include original invoice.
To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Please address your returns to:
Bed Bath N’ Table Returns
100 Ponsonby Road
Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.
On a rare occasion a manufacturing fault may occur. In this instance, we will process either an exchange or a full refund including postage charges. The choice is yours! Contact us as soon as you discover a fault, advising the order number, the faulty item's name and number and a description of the fault.
You can return a faulty item in one of our stores nationwide or via post. Please contact our Customer Services to request a pre-paid authorisation and to arrange the return via PBT Couriers.
CANCELLING YOUR ORDER
Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.
You can return your order to us once you have received it.
You can exchange your online order free of charge in one of our stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. We do not currently offer exchanges via post.
For full Terms and Conditions of sales including Delivery and Returns click here