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Delivery & Returns

 

We are pleased to offer FREE delivery for all purchases over $150.

For all purchases under $150 a flat rate delivery fee of $9.95 per order applies.

Please note, we are unable to  deliver to P.O. Boxes in New Zealand.

 

ESTIMATED DELIVERY TIMES

All orders are processed and dispatched from our  Melbourne warehouse. Usual Delivery estimate (Includes Warehouse Dispatch & Shipping):

Delivery Location Metro Regional
AUCKLAND, CHRISTCHURCH, WELLINGTON 11-14 business days 12-16 business  days
OUTER REGIONAL AREAS   16-20 business days


Upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery. Order status can also be tracked using Track your order

Orders must be addressed to a residental or business street address. We do not deliver to PO Boxes.

Please note all prices and charges for Orders on the www.bedbathntable.co.nz  website are in $NZ.

Delivery to international addresses cannot be processed at this time.

Should you wish to place an order with a delivery address in Australia, please visit the Australian website. Please note orders placed on the Australian website are charged in Australian dollars.

RETURNS

Change of Mind
FREE In-Store Returns

Unused items purchased online can be returned free of charge to one of our stores nationwide within 14 days of the date your delivery has been received.

Items must be in original condition and packaging.

Presentation of Invoice is required to process a return. In-store returns are processed immediately.

Visit our Store Locator to find a store near you.

Via Post

If there is no store near you, you can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in an original condition and packaging and include original invoice.

To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Please address your returns to:

Bed Bath N’ Table Returns
T1
100 Ponsonby Road
Ponsonby
Auckland 1011

Please note that change of mind returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.

FAULTY ITEMS

On the rare occasion a manufacturing fault may occur. In this instance, we will be happy to process a full refund for the item including the postage charges. Contact us as soon as you discover a fault, advising the order number, the faulty item’s name and description of the fault (please include images if you are able). Please contact our Customer Services to request a pre-paid authorisation and to arrange the return via PBT Couriers.

However, you may return or exchange a faulty item in one of our stores nationwide.

CANCELLING YOUR ORDER

Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.

You can return your order to us once you have received it.

RETURN TO SENDER

If for any reason your order cannot be delivered, it will be returned to us via post. Once received by us, a refund will be processed via your original payment method. Please note we are unable to facilitate resending of returned orders at this time.

EXCHANGE

You can exchange your online order free of charge in one of our stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. We do not currently offer exchanges via post.

For full Terms and Conditions of sales including Delivery and Returns click here