Orders

How do I know that my order placed online has been received?

When you place an order online you will automatically receive an email confirming that it has been received. An email containing your Order's tracking ID will be sent to you as soon as your order has been dispatched from our warehouse. You will be able to view the delivery progress and keep up to date with the status of your order online. If you require further assistance please Contact Us.

Can I follow the progress of my order placed online?

Yes, by signing into your account online you can view the progress of past and current orders. Simply select the 'MY ORDERS' option on the left hand panel of your Account Dashboard.

Can you please tell me the different payment options you have available online?

The following payment methods are available for purchases made online - Paypal, Mastercard, Visa, Amex and Afterpay.

When I submit my credit card information online, how do I know that it is secure?

We understand the importance of keeping your personal information safe once it has been submitted online. To ensure that you feel comfortable at all times we have chosen Adyen to support our payment platform. For more details about this please read our Privacy Policy.

I am trying to purchase an item online however it appears to be sold out, is it available in store?

If an item is 'Out of Stock' online then it is likely to have limited availability in store at this time. The item may be coming back into stock soon. You can contact your nearest store for stock availability, or alternatively you can contact our Customer Service team via email Contact Us.

How do I get a product that is 'In store only'?

If an item is 'In store only', the product has now sold out in our warehouse and the remaining stock may be available in our stores. You may want to contact your nearest store to find out if they still have stock available.

Are the prices on your website the same as prices in your stores?

Yes. The prices displayed are in $NZD and are the same whether purchased in store or online. The only exception to this is if we run an online only promotion, which will be clearly stated.

I have placed an order online. Can I pick it up at my nearest store or your distribution centre?

We do not currently offer a pick up service. Your order will be sent to the mailing address you select during the checkout process.

I have placed an order online. Can I add to this or cancel this if it has not yet shipped?

Unfortunately, once your order has been placed we are unable to modify it. You can return or exchange items once you have received them. For more information please refer to our Delivery & Returns

Can I lay-by my order?

Yes we offer Lay-by, however this service is only available in store. To find out more, please visit your nearest store where our friendly staff will be waiting to help you. Please note that Lay-by may not be available in all stores due to storage restrictions. For online orders Afterpay is available. For further information click here

Can I place my order over the phone?

Yes orders can be placed over the phone, dependant on stock levels. Find your nearest store below

VIC – 03 9810 6600

TAS– 03 6234 3367

NSW – 02 9960 3366

ACT – 02 6248 5699

QLD – 07 5580 8466

NT– 08 8945 3010

SA– 08 8373 3667

NT– 08 9385 3544

I want to send my order to an address other than my home address, can I do this?

Yes, at the checkout you are able to enter both your preferred delivery address and billing address.

Can I select the date my order is shipped?

No, once an order has been placed, it will be processed and prepared for dispatch in line with our delivery timeframes.

What if I change my mind?

Unfortunately, once your order has been placed we are unable to modify it. You can return or exchange items once you have received them.

Can I use Afterpay in store?

Yes, Afterpay is now available in all BBNT stores.

My order was damaged in transit, what should I do?

We are sorry to hear that your order has arrived damaged. Please contact our friendly Customer Service staff for assistance.

I have placed 2 orders, are you able to consolidate them so I only pay for shipping once?

No, unfortunately we are unable to consolidate or make changes to orders once they have been processed.

Am I able to add a gift message to my order?

No, unfortunately we do not have a gift message service available at this point in time.

Am I able to items to my order after I have checked out?

No, unfortunately we do not have a gift message service available at this point in time.

My computer froze while processing payment, how will I know that my payment went through?

After an order has been placed successfully an email is sent with an order confirmation to the email registered on the account. If you have not received an email, please check that funds have been deducted from your account prior to contacting Customer Service.

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Deliveries & Returns

What is Bed Bath N' Table's refund & returns policy?

Bed Bath N’ Table offer online customers the ability to return items purchased online to any physical store, directly to the warehouse and through communications with Customer Service. Items that are unused in original condition and packaging may be returned upon presentation of original invoice within 14 days of date delivery received.

Faulty items may be returned for a refund or exchange upon presentation of original invoice. For return of faulty items via post please contact Customer Service who may issue you a reply paid authorisation to return the item free of charge.

What shipping options do you have available?

All deliveries are made with Registered PBT and will require a signature, unless authorised change is made through PBT .

What are the delivery times & costs for an order placed online?

All purchases are generally dispatched within 4 business days. We aim to deliver you order within the following time frames:

5-10 business days for Auckland, Wellington, Christchurch and surrounding suburbs and regional areas;
10-14 business days for outer regional areas.

Our flat rate for shipping within New Zealand is $15.00 per Order

My order has been shipped, how do I track it?

Upon dispatch of your order you will receive an email containing the Tracking ID to track the status of your delivery.

I have received my order but something is not right?

If the order you have received is not what you ordered then please contact Customer Service and we will urgently rectify the situation for you.

How long will it take my refund to be processed?

Returns can take up to 10 working days to process, and up to a further 7 further business days for bank processing.

What company will my order be shipped with?

All New Zealand orders are sent with PBT registered post.

Can I return my order and exchange for another product.

No, we offer refund only for return of online orders.

What are the cost associated when returning a product?

For change of mind return, you will expected to cover return delivery costs.

What if my tracking number does not work?

If you are having trouble tracking your order from the link provided, Please contact our friendly Customer Service staff for assistance.

I have received part of my order, when should I expect to receive the rest?

Often orders are too large to be shipped as one parcel. Although we endeavour to ship your full order as one, you may find that your order has been shipped in multiple parcels due to size and weight restraints. You are able to track these via the link in your tracking email. You will find a drop down box that will allow you to navigate between your parcels.

Can I exchange my Afterpay order Iin store?

Yes, Afterpay returns are accepted in store.

Am I able to change my delivery address?

Yes, you can change your address once your order has been shipped, via the PBT website. Just click on the tracking link in your shipping email, and update as required. Please note that changing delivery address can delay your orders arrival.

Can I arrange my own courier?

No, all orders placed online will be delivered via PBT delivery service.

Who will get the refund if I return a gift, can I exchange?

Refunds will be returned to the account or card that the products were purchased on. For any exchange you will need the proof of purchase.

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Products

I need some more information on an item before I purchase it. Can I speak to someone about this?

Yes, we have very helpful staff with a wealth of knowledge on all our products available in store or over the phone. For your nearest store please check out the Store Locator. Alternatively you can email Customer Service and someone will reply with the information you require.

I've seen something in store, but I cannot find it online. Why is this?

Our online store offers a selection of products. To explore our full range you may need to visit one of our stores. Please be aware that some ranges may vary from store to store. We strive to offer our full range online; however, some items may not be available or sell out due to high demand or may not be suitable for delivery. If you are having problems then please Contact Us.

What is the best way to care for my new towels purchased?

It is very important to read the care instructions provided on any item to ensure you get the most out of the purchase you have made. Each towel has its own care instruction label.

How do I care for my new bed linen that I have purchased?

To ensure you get the most out of the item purchased, it is very important that you read the care instruction label carefully as this will vary depending on the material & construction of the design.

If a product is sold out Online, is it still available in store?

Yes there is a good chance that a product may still be available in store even if it is 'In Store Only' online. Please visit your nearest store or Contact Us to help you find where it is available.

Can I pre-order an item that is out of stock online?

Unfortunately we do not have pre-order available.

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Bed Bath N’ Table Rewards

What is Bed Bath N’ Table Rewards?

Bed Bath N’ Table Rewards is our free customer loyalty program that rewards customers for shopping with Bed Bath N’ Table. When you become a Rewards member you can enjoy VIP access to exclusive benefits. To view all that Bed Bath N’ Table Rewards has to offer click here

What do I need to join as a Bed Bath N’ Table Rewards member

All you need is your email address, click here to join for free, your home deserves a reward.

Is there a joining fee?

There are no fees. Bed Bath N’ Table Rewards is free and easy to join.

How do I become a Bed Bath N' Table Rewards Member?

It's easy. Simply select the 'JOIN' link at the top of our home page or click here to join. Sign up involves providing us with your name, email address and setting a password. You can also join in-store with one of our team members.

Will I receive a membership card?

No. Your unique email address is the primary identifier used for identification purposes when you shop in-store or online (there is no membership card).

How do I access my Rewards benefits?

To receive Bed Bath N’ Table Rewards benefits all transactions must be linked to a valid Bed Bath N’ Table Rewards member account requiring an email address.

When shopping online, members must sign in for member discounts to automatically apply at checkout on any applicable full priced items or special offers. When shopping in store, the discount will be applied at point of sale

What special VIP offers and events can I expect to receive?

As a member you qualify to receive special offers from time to time that are exclusively available to Bed Bath N’ Table Rewards members.

Special Rewards offers may include but are not limited to:

• - 20% off full priced items storewide;
• - VIP shopping events;
• - Early access to promotions;
• - Exclusive personalised offers based on your individual member profile

How long do I have to return my purchases?

Members can sleep easy knowing that you can return unused goods in original condition and packaging within 30 days of the date of purchase. Our regular returns policy is within 14 days of purchase. Check our returns policy for full terms and conditions

I have forgotten my password. How do I reset it?

Don't worry! If you have forgotten your password go to SIGN IN at the top of our website and click Forgot Your Password. You will then be sent an email instructing you how to reset a new one. Alternatively follow this link to reset your password.

How do I change my personal details registered with Bed Bath N’ Table Rewards?

Simply sign into your account and 'Edit' details from the Account dashboard. Once you have done so, make sure you press save and any changes will automatically update in our system.

I don’t have an email address. Can I still sign up to become a Rewards Member?

No, each Rewards member must maintain a valid email address with Bed Bath N’ Table to join and receive member benefits and email notifications. Your email address is the primary identifier used for identification purposes when you shop in-store or online (there is no membership card).

Can I see my purchase history online?

Yes, as a member you will be able to access your online purchase history when you sign in to your account online. At this stage you can only view items that have been purchased online. We are working towards having in-store purchases viewable online in the near future. When you visit a store a team member will be able to see your online and in-store purchase history.

Please be sure to sign in for every purchase so that items can be linked to your account both online and in-store. Please note we are unable to link any sales to your account after the purchase has been made.

I have two Rewards memberships; can I consolidate them into one membership?

Unfortunately you will not be able to consolidate two separate accounts. One account will need to be closed. Simply let a team member know when you are shopping in-store which email address you would like to continue with. Alternatively you can contact customerservice@bedbathntable.com.au

Can my family members use my account?

Absolutely! Your account can be used by your family members; they will just need to know the correct email address in order to link this to your account. For online orders they will need to have access your account.

Can I add a previous purchase to my account after the transaction has occurred?

No. Once a transaction has already taken place we are unable to add a previous transaction to your Rewards account. It is important to make sure that purchases are linked to your account at time of purchase.

I’m unsure if I am a Rewards member, is there a way I can check this?

If you try to sign up again using your same email address you will receive a pop-up message advising you that an account already exists for that email address. Alternatively you can use the ‘forgot password’ function using your likely email address. If you already have an account you will receive an email asking you to reset your password.

You can also contact our customer service team and they can let you know if you have Rewards account customerservice@bedbathntable.com.au.

Can I use my rewards account at all stores including clearance stores?

Yes! When you link sales to your Rewards account in-store or online you will receive exclusive Rewards discounts on eligible full priced items and be able to access special member offers.

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Gift Cards

I would like to purchase a gift card online. Can I do this?

At this time gift cards are only available to purchase and redeem in store. We will endeavour to have these for purchase and use online shortly.

I have been given a gift card. How long do I have until it expires?

Gift cards are valid for 12 months from the date of purchase.

I have misplaced my gift card. Can I replace it for another one?

Gift Cards are like cash and must be treated as such. Bed Bath N’ Table cannot be responsible for any lost or stolen gift cards once they have been given to a customer. Please ensure you keep this in a safe place.

Can I redeem multiple gifts cards at once?

Yes, you can use multiple gift cards when purchasing in store.

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